FAQs

FAQs

General

Yes, we can provide not only a complete set of optical transmission equipment and devices, but we also offer integrated solutions and design for network transmission, and we also provide on-site FAE technical support. These value-added services will be open to our customers for free.

Usually, we send the shipments in the FOB term. However, the terms of CIF and C&F are acceptable, which depends on the preference of clients.

If you want to download the product specification, please click the download area to get it. If you want to know more, please get in touch with sales@innoptical.com.

Products

Our optical transceivers are 100% compatible with famous brands such as Cisco, Huawei, HP, 3COM, Foundry, Alcatel, Extreme, Juniper, D-LINK, ZyXEL, etc.

Customization

From product selection, drawings, compatibility, labels, bags, etc., we provide one-stop OEM services to meet any of your Customization needs.

Service

Innoptical promises to offer both pre-sales and after-sales services for all products, and the warranty time is three years.

Sure! We are pleased to provide the samples for clients’ evaluation. For small qty, we will offer it for free sometimes by clients shoulder the delivery cost. For a large amount, clients need to pay the sampling fee and burden the delivery cost.

Payment

We offer 30~45 days of billing support for our trusted long-term customers.

Shipping

Shipping costs depend on your destination, the quantity, and the weight of goods. Innoptical makes no charge for the shipping cost, and we constantly work with you to lower the shipping cost. We usually choose from the following express shipping options: TNT, EMS, UPS, FedEx, DHL.

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